Citizen Services by Ministry of Personnel, Public Grievances Pension
The public Grievance Redress and Monitoring System (PGRAMS), Is an online computerized
system over NICNET which has been developed with an objective of speedy redress
and effective monitoring. All grievance petitions received from pensioners and family
pensioners are registered on the computer and a computer generated letter indicating
the grievance are forwarded to the nodal grievance officer of the concerned Ministry/
Department. An automatic reminder generation system also exists so that the representations
are attended to and monitored up to the level of final action. Receipts of replies
are taken on record and status of pendency updated and regularly monitored.
A list of public grievance officers of Ministries/Departments with their contact
numbers, etc. is included as well as details of information and Facilitation Counter
(IFCs) in Government of India.
in case any grievance in pension matters is to be taken up with the Head Office,
the pension sanctioning authority or the pension disbursing authority, for prompt
attention, all correspondence should contain the following essential details, so
that past records can be easily linked,
- Name
- Full address
- Office from which retired (name of the office may be indicated in full)
- post held at the time of retirement (and scale of pay)
-
if pension has been sanctioned, quantum may be specified.
- The particulars of Accounts Officers which issued the PPO.
- The particulars of Pension Disbursing Authority, and
- . PPO number/ or a photocopy of the PPO
If considered necessary, one may also approach the Department of Pension and Pensioners’
Welfare, Lok Nayak Bhawan (3rd Floor), Khan Market, New Delhi-110003, Which is the
nodal Department for looking into the grievances and problems of pensioners or secretary
(PG), Directorate of Public Grievances, Cabinet Secretariat, Sardar Patel Bhawan,
Parliament Street, New Delhi-110001.
Provision by the Himachal Pradesh Government(District Solan Pensioner’s Helpline)
the government of Himachal Pradesh has initiated a pensioner’s helpline for its
senior citizens where the details of pension are available on internet. Pensioner/s
have to give their PPO Number(numeric) and the name to get the month wise pension
details (from October 2001 onwards). In case of any doubt feel free to write to
District Treasury Officer, Solan Pin Code- 173212, Himachal Pradesh
Special Scheme for Sanskrit Pandits above the age of 55 years
The ones who have earned their livelihood by teaching Sanskrit presently doesn’t
have any other income source are given financial assistance to the extent of Rs.
10,000/-
Recreation centers for Senior Citizens of Delhi
A plan Scheme called “Recreation Centers for Senior Citizens in all Assembly Constituencies
of Delhi” was introduced by the Department of Social Welfare in 1945-95. These centers
have been proposed to provide facilities for relaxation, recreation and avenues
of social and cultural activities for leisure time. Each recreation center will
have the facilities of television, radio, library equipped with reading material,
books and newspaper, discourse on religious/social matters, indoor games, contributory
picnics, outings etc. Any senior citizen who is interested in availing the facilities
of recreation center can contact local MLA for details.
Delhi Police and Senior Citizens
Delhi Police introduced some special schemes for the safety of senior citizens according
to which the beat officers in the area has been directed to make a list of senior
citizens and help ensure a secure environment for them. Under the plan the local
SHO will visit them every first Saturday of the month and the beat constable will
visit once a week on Sunday.
Helpline Numbers of the senior Citizens Cell Delhi Police are: 10191291. This Cell
is under the charge of Addl. Commissioner of Police (Crime), Delhi Police HQ, Indraprastha
Estate, New Delhi – 110002.
Information related to crime, grievance or harassment of any sort and activities
which are unfair can be sent to Commissioner of Police, Post Box No. 171, GPO, New
Delhi.