The public Grievance Redress and Monitoring System (PGRAMS), Is an online computerized system over NICNET which has been developed with an objective of speedy redress and effective monitoring. All grievance petitions received from pensioners and family pensioners are registered on the computer and a computer generated letter indicating the grievance are forwarded to the nodal grievance officer of the concerned Ministry/Department. An automatic reminder generation system also exists so that the representations are attended to and monitored up to the level of final action. Receipts of replies are taken on record and status of pendency updated and regularly monitored.

A list of public grievance officers of Ministries/Departments with their contact numbers, etc. is included as well as details of information and Facilitation Counter(IFCs) in Government of India.

in case any grievance in pension matters is to be taken up with the Head Office, the pension sanctioning authority or the pension disbursing authority, for prompt attention, all correspondence should contain the following essential details, so that past records can be easily linked,

Office from which retired (name of the office may be indicated in full)
if pension has been sanctioned, quantum may be specified.
The particulars of Pension Disbursing Authority, and PPO number or a photocopy of the PPO
Full address
post held at the time of retirement (and scale of pay)
The particulars of Accounts Officers which issued the PPO.

If considered necessary, one may also approach the Department of Pension and Pensioners’ Welfare, Lok Nayak Bhawan (3rd Floor), Khan Market, New Delhi-110003, Which is the nodal Department for looking into the grievances and problems of pensioners or secretary (PG), Directorate of Public Grievances, Cabinet Secretariat, Sardar Patel Bhawan, Parliament Street, New Delhi-110001.

Provision by the Himachal Pradesh Government(District Solan Pensioner’s Helpline)

the government of Himachal Pradesh has initiated a pensioner’s helpline for its senior citizens where the details of pension are available on internet. Pensioner/s have to give their PPO Number(numeric) and the name to get the month wise pension details (from October 2001 onwards). In case of any doubt feel free to write to District Treasury Officer, Solan Pin Code- 173212, Himachal Pradesh

Special Scheme for Sanskrit Pandits above the age of 55 years

The ones who have earned their livelihood by teaching Sanskrit presently doesn’t have any other income source are given financial assistance to the extent of Rs. 10,000/-

Recreation centers for Senior Citizens of Delhi

A plan Scheme called “Recreation Centers for Senior Citizens in all Assembly Constituencies of Delhi” was introduced by the Department of Social Welfare in 1945-95. These centers have been proposed to provide facilities for relaxation, recreation and avenues of social and cultural activities for leisure time. Each recreation center will have the facilities of television, radio, library equipped with reading material, books and newspaper, discourse on religious/social matters, indoor games, contributory picnics, outings etc. Any senior citizen who is interested in availing the facilities of recreation center can contact local MLA for details.

Delhi Police and Senior Citizens

Delhi Police introduced some special schemes for the safety of senior citizens according to which the beat officers in the area has been directed to make a list of senior citizens and help ensure a secure environment for them. Under the plan the local SHO will visit them every first Saturday of the month and the beat constable will visit once a week on Sunday.

Helpline Numbers of the senior Citizens Cell Delhi Police are: 10191291. This Cell is under the charge of Addl. Commissioner of Police (Crime), Delhi Police HQ, Indraprastha Estate, New Delhi – 110002.
Information related to crime, grievance or harassment of any sort and activities which are unfair can be sent to Commissioner of Police, Post Box No. 171, GPO, New Delhi.